faq

Quick Guide

1Device turns off when the option is not set? Playback limit, Inactivity settings

If the device turns off after a particular amount of time has passed, despite the fact that the sleep option has not been enabled. This could be caused by the “Playback Limit” settings.

📝Applicable models: ✅ All models

Playback Limit option is to turn the device off from the connection to the server, when there is no user intervention after certain set time. Please check and try the things below if you want to disable it. 💡 Playback Limit option in Settings

Go to MYTVOnline 1 & 2 > Settings > Playback limit Check if any value is set there. If you do not want, select OFF 💡 Playback Limit from service provider side

If Playback Limit option is off but your device still goes to sleep mode, or if you are not able to turn it off and it is shown greyed or not shown at all, That must be due to the configuration by your service provider.

Please contact your service provider and explain what happens.

2 Different ways of Channel Zapping

Here you have some different ways to change channels using Mytvonline.

By pressing ‘Up’ or ‘Down’ Channel buttons, users can navigate through the channel

By pressing corresponding numbers on the remote, users can directly change the channel

Press ‘Ok’ button to open TV channels while watching the program. Use ‘Up’ or ‘Down’ arrow buttons on D-pad and press ‘OK’ button to change the channel

Press ‘INFO’ button, then press ‘Left’ arrow buttons twice to change channel groups. Also press ‘Green’ button in the remote to open up ‘Search’ option

Press ‘Group’ button to view groups

3Formuler BT1 Remote - Quick guide






3How to watch catch up TV

Availability of Catch up TV is dependent on your service provider. If your service provides catch up TV, you can access it with MYTVOnline in any one of the following ways:

Method #1
Start MYTVOnline While the Info Banner or Classic Channel List is on-screen, press the RIGHT direction button on the remote. Single channel guide is displayed.
Navigate to a past program that has a red play icon next to it
Press OK to start viewing the catch up program

Method #2
Start MYTVOnline
Press the EPG button on the remote. Grid guide is displayed.
Navigate to a past program that has a red colored grid cell.
Press OK to start viewing the catch up program

3What is the maximum supported storage and limitations? [USB, HDD, SD card]

Please check below maximum supported external storage size info.

📝Applicable models: ✅ All models
💡 External hard drive
There is NO physical limit, just there is partition and format file system limitation. Please make (1x) full partition and format USB to NTFS type.

💡 SD card
256GB (Gigabytes) is the maximum supported size on Formuler Android-based products.

3Favorite Channel / Group Editor - Mytvonline2

Favorite Channel Editor(My Groups) allows you to create your own favorite groups and arrange favorite channels in your desired order.

Add up to 10 different favorite groups
Arrange channels in your desired order
Up to 300 channels per group
Please follow the quick guide below to enjoy this new feature.

📝Applicable models: ✅ Mytvonline 2 Models

How to Access?
Live TV > Channel List > Open Channel Editor(⚙) by pressing the LEFT on the remote
Live Channel screen > OK button > LEFT button > LEFT button
⚡ Add & Edit My Groups
Add a new favorites group: My groups > Press ‘Add group’ > Enter a group name > Press OK
Edit the favorites group: Navigate to the group you want to edit > Long-press OK on the remote
Re-order: Move the group with the arrow keys on the remote > Press OK to accept its new position
Remove: Press RIGHT and OK on the remote
⚡ Add & Edit favorite channels
Add a favourite channel: Navigate to your favorite list > Press ‘Add Channels’ > Select Group > Mark the channels to add to the group > Complete
Edit the favorite channel: Navigate to the channel which you want to edit > Long-press OK on the remote
Re-order: Move the channel with the arrow key on the remote > Press OK to accept its new position
Remove: Press RIGHT and OK on the remote

Troubleshooting

1How to factory reset Formuler devices?

📝Applicable models : ✅Z nano

Go to MYTVOnline Home > System > System > Factory Reset > Enter the pin > Factory Reset

📝Applicable models : ✅Z+ ✅Zprime ✅Z7+ ✅Z7+ 5G ✅Zx ✅Zx 5G

Go to Home > Settings (gear icon) > System > Factory Reset > Enter the pin > Factory Reset

📝Applicable models : ✅Z8 ✅Z Alpha ✅Z+Neo

Go to Home > Android Settings > Storage & Reset > Factory Data Reset > Enter pin > Factory Reset

💬 You can do easy backup using backup & restore tool before the factory reset.

📝Applicable models : ✅GTV

Go to Home > Android Settings > Device Preferences > Reset

💡Built-in & USB method / Manual Factory reset

2 How to fix "No Ethernet connection" on newly unboxed Formuler GTV

3How to fix "No Ethernet connection" on newly unboxed Formuler Z8, Z+ Neo, Z Alpha

3How to resolve error code 7, 403?

If you encounter Error code 7, 403, Try the troubleshooting steps below.

📝Applicable models: ✅ All models The reason why you see “Error Code 7” is because of a connection failure between your device and service.

Read through the steps below to troubleshoot your issue.

💡 If the error occurred the very first time you tried to connect to the service…

Make sure that your internet connection is working by checking another app like Youtube on your Formuler device
Check if the portal URL is input correctly
Try to input portal URL in any web-browser to verify if the URL you use is correct and accessible
Ask your service provider for the correct portal URL
Make sure that you gave a correct MAC-ID that starts with 00:1A:… to your service provider in case you use Stalker portal connection
ID is shown on the sticker at the bottom of the device or on the screen where you input portal URL
Contact your service provider and ask if your service is valid and correctly activated for your
MAC-ID: 00:1A:… or your credentials: Username/Password or your M3U playlist
If your M3U playlist works, try XC api login by converting your M3U long url to XC API credential
💡 If the service was working well before but now you see the Code 7 error…
Make sure that your internet connection is stable enough and other apps like Youtube work well
Contact your service provider and ask if your home IP is banned/blocked or if your account is locked
Go to Portal edit screen where you input your service info and check if anything has changed
Input your portal URL in any web-browser using your phone or PC and verify that the URL is correct
It should load a web-page without any error and accessible from your home network

3Troubleshoot "No Signal" , "Invalid Signal" , "No Image" , "HDCP 2.2 error" on TV

💡 Basic Checks

Try to use another HDMI cable, and use other HDMI port on TV
Bypass any A/V receiver in the device chain and connect the Formuler directly to your TV using the HDMI cable
If available, try to connect your Formuler to a different TV or monitor to check for signal
Verify and Select the correct Input on the TV
Next, check supported resolutions on your TV. Formuler device might be set to an incompatible HDMI output mode.

Turn ON the TV Pull the power from your Formuler device
Plug power back into the Formuler device
Wait at least 2 minutes for the Formuler to boot up
Press and hold the resolution button for 5 seconds on your Formuler remote Output resolution of the Formuler will automatically be set to a safe resolution. “HDMI auto adaptation option enabled” message is displayed.

💬 HDMI Auto adaptation option
You can also set HDMI auto adaptation option manually from the settings.
Applicable models: Z8 Pro, Z8, Z+ Neo, Z Alpha Home > Settings > Display > Auto-select best resolution : enable this option
Applicable models: Z7+ 5G, Z7+, Zx 5G, Zx, Z+, Z prime
Home > Settings > Android > Display > HDMI auto adaptation : enable this option
Applicable models: Z nano
Home > System > Android > Display > Optimal display format : enable this option

💬 How to turn off HDCP
Applicable models: Z8 Pro, Z8, Z+ Neo, Z Alpha

Follow the steps below to turn off HDCP.

On your Formuler, Go to Home > Open the Android Settings
Scroll down and open Advanced Options
Select HDMI CEC, HDCP
Scroll down to “Enable HDCP” and turn that option OFF
Exit from Android settings
Turn off your Formuler device and turn it back on.

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